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AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities
Though Agentic AI is reshaping the way MDR providers detect and respond to threats, many solutions are still in beta or lack meaningful automation. This eBook, "AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities," offers 10 essential questions to help security leaders evaluate MDR platforms and avoid AI hype. Download your complimentary copy to understand what real Agentic AI looks like, how it accelerates detection and response, and what outcomes to expect. Contact Synnex Corp. for a strategic consultation.
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It's important to verify if the MDR provider's AI is production-ready or still under development. Many vendors may present their AI as mature while still in beta. Look for evidence that the AI is actively driving measurable outcomes in real-world environments. Additionally, inquire about how the AI is currently applied—whether it contributes to initial threat detection or is involved in investigation and response processes.
What Actions Can Your AI Take Autonomously?
Understanding the autonomous capabilities of the AI is crucial for maintaining control over incident response. Providers should clearly document the actions AI can take independently, such as endpoint isolation or file quarantine, and specify which actions require human validation. Additionally, there should be role-based approval workflows for high-impact decisions, ensuring that human oversight is always integrated into the process.
How Do You Ensure AI Decision-Making Transparency?
A mature MDR provider should offer detailed reasoning behind each AI-driven action, avoiding 'black-box' operations. This includes providing an evidence trail that explains what actions were taken, why they were taken, and the context behind those decisions. Daily operational summaries can also help teams understand AI activity and its impact, while exportable evidence packages should be available for audits and investigations.
AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities
published by Synnex Corp.
SYNNEX brings the most relevant technology solutions to the IT and consumer electronics markets to help our partners sustainably grow their business. We distribute more than 30,000 technology products from more than 400 of the world’s leading and emerging manufacturers, and provide complete solutions to more than 20,000 resellers and retail customers in the U.S., Canada, and Japan. As part of our value-added services, SYNNEX provides a variety of professional and marketing services, including demand generation; education and training; pre- and post-sales support; end-user enablement; server assessment; design and integration; product lifecycle support; contract design and assembly; and IT resource planning. In addition, SYNNEX provides a wide range of financial options to ensure that our partners always have the means to close deals.
Our Westcon-Comstor Americas business operates in North and Latin America and focuses in security, collaboration, networking, and data center. Our expert technical knowledge and industry-leading partner programs are designed to keep our partners at the forefront of their markets to drive business and growth. Westcon-Comstor Americas goes to market under the Westcon and Comstor brands.
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